Shipping Policy

Effective Date: July 19, 2026

Thank you for shopping at Jenztcg! We take great pride in our collection of authentic Pokémon cards, and we want to make sure they arrive at your doorstep quickly and in perfect condition. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days.

• Orders are not processed or shipped on weekends or major holidays.

• If we experience a high volume of orders (such as during a major new Pokémon set release), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Collectible Packaging Guarantee

As collectors ourselves, we know how important card condition is. We treat every order with the utmost care.

• Single Cards: Shipped securely in pennies sleeves, top-loaders (or semi-rigids), and cardboard shields to prevent bending.

• Sealed Product (Booster Boxes, ETBs): Most will be wrapped carefully in bubble wrap or shrinked and shipped in sturdy boxes to ensure no corner dings or torn shrink-wrap.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping (Lalamove)	[1-3 Business Days]	Based on Lalamove's Price

Delivery delays can occasionally occur due to courier issues beyond our control.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically become active within 24 hours.

5. Damages and Lost Packages

Jenztcg is not liable for products damaged or lost during transit by the shipping carrier. If you received your order damaged, or if your package is marked as delivered but missing, please contact the shipment carrier directly to file a claim.

Tip: Please save all packaging materials and damaged goods before filing a claim, as the carrier will require photographic proof.

6. International Shipping

We currently only ship within the Singapore.

If international shipping applies to your order:

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• Jenztcg is not responsible for these charges if they are applied; they are the responsibility of the customer.

7. Contact Us

If you have any questions about the status of your shipment or need help with an order, please reach out to us at jenztcg@gmail.com.